FAQs

FAQs2018-03-28T06:10:28+08:00

Triumph

Triumph video on Point of Sale admin for ARH2018-01-23T05:49:01+08:00

The below link will take you to a video on Point of Sale admin for ARH.

Click here

Triumph Point of Sale Layby – User Notes2018-01-19T07:49:23+08:00

This download document provides intructions on Triumph Point of Sale Layby – User Notes.

Click here to download

 

Triumph Point of Sale Layby2018-01-19T07:46:00+08:00

This download document provides instructions on Triumph Point of Sales – Layby

Click here to download

Triumph in a Terminal Server Enviroment2018-01-25T12:52:27+08:00

The attached document will detail information to assist with Triumph in a Terminal Server enviorment.

Triumph Business Systems Server Stablity Improvements2018-01-25T12:52:01+08:00

Introduction:

The following settings should only be applied to server experience issues with, system freezes, major slow downs, and crashes. Please also ensure:

  • You backup your system and data before making any of the following changes to your server and systems.
  • Please check no other services on your network and server require Opportunistic locking, otherwise
  • Please research theses to make sure they are applicable to your system.

Common fixes:

Check Antivirus is up to date to latest versions and services packs

  • Trend Worry Free business Standard/Advanced should be at least version 7 with SP1

– Make sure Antivirus is excluding the scanning of the Triumph folder, eg, D:\Data\Triumph\

  • Also make sure the Triumph system files are also excluded, eg:

– D:\Data\Triumphv\Programs\msboot.exe
– D:\Data\Triumphv\Programs\Triumph.exe

  • Data Execution Protection (DEP) can be disabled for Triumph.exe and msboot.exe under certain circumstances. Only use if other fixes are not working.

Opportunistic Locking Windows:

When installing Triumph in a multi machine, multiuser environment, it is crucial that opportunistic locking is disabled to avoid data corruption. This is due to how Microsoft handles caching and access while files are being accessed by multiple users; which can result in conflicting records and or updates when enabled. The process to disable opportunistic locking on the machine where the data is stored is as follows (Backup your registry and server before proceeding):
1) Log on to the server with administration rights.
2) Open the local ‘Registry Editor’ (regedit) with administration rights.
3) For Microsoft Server 2008 and later ONLY; add or edit the following;
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
<Enter DWORD32>
SMB2 = 0
4) For both Microsoft Server 2003 & 2008 operating systems; add or edit the following;
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
<Enter DWORD32>
EnableOplocks = 0

Please note:

These changes will also need to be made on any Windows based operating system that is acting as the Triumph data server. For Windows Vista and 7; use the Server 2008 settings. For Windows XP; use the Server 2003 settings. For other devices such as dedicated Network Attached Storage devices; please check their configuration and contact our office if you have any queries.

Triumph Accounting Year Procedures 20232023-06-14T08:02:52+08:00

The attached document will assist you with your Triumph  End of Year for Accounts 2022/2023.  If you require any support please contact our help desk on 9470 9922 or via email [email protected]

Click here to download the notes.

Triumph Accounting Training Video on the Debtors Module2018-01-23T05:23:58+08:00

The following link will take you to our Triumph Training Video on the Debtors Module in Triumph.

Click here

Triumph Accounting Training Video on Sales Reporting2018-01-23T05:32:54+08:00

The below link will take you to our Triumph Accounting Sales Reporting training video.

Click here

Triumph Accounting Training Video on Sales Order Entry2018-01-23T05:26:14+08:00

 

The following link will take you to our Triumph Training Video on the Sales Order Entry Module.

Click here

Triumph Accounting Training Video on Purchasing2018-01-23T05:26:58+08:00

 

The following link will take you to our Triumph Training Video on the Purchase Order Module.

Click Here

 

 

Triumph Accounting Training Video on Point of Sale2018-01-23T05:38:50+08:00

The below link will take you to our Triumph Accounting Point of Sale training video.

Triumph Accounting Training Video on Job Costing2018-01-23T05:33:39+08:00

The following link will take you to our Triumph Training Video on the Job Costing Module in Triumph

Click here

Triumph Accounting Training Video on Inventory Submodules2018-01-23T05:28:59+08:00

 

The following link will take you to our Triumph Training Video on the Inventory Sub Modules.

Click here

Triumph Accounting Training Video on Inventory2018-01-23T05:28:12+08:00

 

The following link will take you to our Triumph Training Video on the Inventory Module.

Click here

Triumph Accounting Training Video on how to set up a new company2018-01-23T05:25:26+08:00

The following link will take you to our Triumph Video on how to set up a new company.

Click here

Triumph Accounting Training Video on General Ledger & Bank Rec Module2018-01-23T05:30:54+08:00

The following link will take you to our Triumph General Ledger and Bank Rec Training video.

Click here

Triumph Accounting Training Video on Creditors2018-01-23T05:29:45+08:00

 

The following link will take you to our Triumph Training Video on the Creditors Module.

Click here

ipad2018-01-22T05:21:44+08:00

The attached document details who you can email out of Triumph 5.  If you have any questions please contact our support desk on 9470 9922 or via email [email protected]

Click here to download

Installing Crystal error pdbdfapi.dll2018-01-25T12:57:50+08:00

If you are installing Crystal out at a clients and get an error message relating to pdbdfapi.dll it will be because your connectivity kit is not licensed properly.

Try using the CA Management one and see if that works – if it does make sure to follow up so the client is using the proper licence.

I have re-installed Crystal and get a message asking for a Microsoft Access Password.2017-12-06T12:13:40+08:00
Note that this answer applies to Crystal version 8 or 8.5.

You need an updated version of the data flex connectivity Kit that allows Crystal to talk to Triumph.

On the web go to ftp.dataaccess.com Follow this down to pub/products/connectivity/crystal/archive . On this screen you will see a file called DFCRW2.0.0.38.exe . Download this then run it. It will install the kit – you will need your original serial numbers and keys to register it.

Once you have installed it, remember that you need to go into C:\Windows\Crystal and replace the p2bdfapi.dll (which will be version 38) with the version 28 file that is in c:\ProgramFiles\vdf7/bin

How to update your Connx registration2018-01-19T07:43:01+08:00

How do I update my Connx Registration?

Refer to the attached document on how to upgrade your license registration.

Click here to download

How to set Suppliers up to receive remittances via email2018-01-22T05:22:38+08:00

The attached document will step you through how to set up Triumph Creditors to receive their remittances via email.

 

If you have any questions please contact our support desk.

Click here to download

How to install the Dataflex Connectivity Kit for Crystal2017-12-06T12:12:39+08:00
Note that this answer applies to Crystal version 8 or 8.5.

You need an updated version of the data flex connectivity Kit that allows Crystal to talk to Triumph.

On the web go to ftp.dataaccess.com Follow this down to pub/products/connectivity/crystal/archive . On this screen you will see a file called DFCRW2.0.0.38.exe . Download this then run it. It will install the kit – you will need your original serial numbers and keys to register it.

Once you have installed it, remember that you need to go into C:\Windows\Crystal and replace the p2bdfapi.dll (which will be version 38) with the version 28 file that is in c:\ProgramFiles\vdf7/bin

How do pay my suppliers/creditors via credit card in Triumph2018-01-19T07:30:30+08:00

Please refer to the attached document.

Click here to download

How do I remove users from Triumph without validating2018-01-19T07:27:13+08:00

Please refer to the attached document.

Click here to download

How do I remove or delete a Material line that has been externally requisitioned (purchased and delivered)?2017-12-07T16:23:24+08:00

1. Delete delivery (C-P-T-R)
2. Delete lines on purchase order (C-P-T-O)
3. Delete lines in requisition pool C-P-T-Q (these become available again after step 2)

The material lines will now be not marked as requisitioned, so you can requisition them internally or delete them.

How do I process Job Costing Invoices in Triumph Accounting?2018-01-19T07:24:11+08:00

Please refer to the attached document on doing charge and progress invoice charges.

Click here to download

How do I process End of Month in Triumph 52018-01-22T04:27:21+08:00

Please refer to the attached document

click here to download

How do I process Creditor Automatic Payment runs in Triumph Accounting?2018-01-19T07:19:19+08:00

Please refer to the attached document on how to process automatic payment runs.

Click here to download

How do I process Claim for credits in Triumph?2017-12-07T16:19:46+08:00

Please refer to the attached document for step by step details on how to process claims for credits.

How do I process Back to Back Ordering in Triumph Accounting?2017-12-07T16:18:24+08:00

Please refer to the attached document created by Triumph Accounting on how to process back to back ordering in Triumph.

How do I pay my suppliers/creditors via credit card in Triumph?2018-01-19T07:16:27+08:00

Attached are procedures which will assist you in setting up those suppliers/creditors who are paid via a credit card.

Click here to download

How do I move between tabs without a mouse2018-01-19T07:11:39+08:00

Please refer to the attached document

Click here to download

How do I install CONNX with Triumph – Connx ODBC Quick Start Guide for Triumph Accounting2018-01-25T12:53:49+08:00

The attached document is a detailed step by step guide for Connx ODBC Quick Start Guide.

How do I fix bad events in Triumph Accounting?2018-01-25T12:55:02+08:00

To fix bad events in Triumph Accounting, please refer to the attached document.

How do I export from Attache Payroll into Triumph General Ledger2018-01-19T07:10:03+08:00

The attached document details how you can export your Attaché Payroll into your Triumph Accounting System

Click here to download

How do I enter receipts/payments from Customers using the Debtors Module in Triumph Accounting?2017-12-07T16:11:59+08:00

Go to D-T-R and enter through there. A detailed procedure is attached

How do I email out of Triumph2018-01-19T07:07:05+08:00

Please refer to the attached document

Click here to download

How do I edit files in database explorer?2018-01-25T12:55:28+08:00

Please refer to the attached document for details.

How do I download the latest Crystal Report Writer?2018-01-19T07:03:56+08:00

Please refer to the attached document.

Click here to download

How do I create a recurring invoice in creditors through the Purchase Order module in Triumph Accounting?2018-01-19T06:58:52+08:00

Please refer to the attached document for procedures on how to set up a reoccuring invoice in Creditors for Triumph Accounting.

Click here to download

How do I create a recurring creditor invoice2018-01-19T06:56:35+08:00

Please refer to the attached document

Click here to download

How do I complete my end of month processing in Triumph?2018-01-19T06:51:49+08:00

This downloadable document contains full instructions for completing your Triumph accounts end of month processing.

Click here to download

How do I complete a PO if delivery quantity is less than order2018-01-19T06:42:22+08:00

Please refer to the attached document.

Click here to download

How do I change my backgrounds and colours?2018-01-19T06:38:04+08:00

Please refer to the attached document.

Click here to download

How do I backup my Triumph data2018-01-19T06:34:50+08:00

Please refer to the attached document

Click here to download

How do I amend Opening Written Down Values?2018-01-19T06:33:16+08:00

See attached document

Click here to download

How do I add one of my own Crystal reports to a Triumph menu?2018-01-19T07:50:49+08:00

You can simply and easily run your own Crystal Reports directly from the Triumph Accounting menus. Create a report (eg.. myreport.rpt) and save it in the RPT directory under TRIUMPH. Use the Maintain User Options (S-M-M) to define a new menu option and just put the name of your report e.g. myreport.rpt in the Target field (no directory path required). The system will look for the .rpt extension to determine if it needs to call the Crystal Runtime Engine. Note for Crystal Report Writers – Triumph will automatically work out the locations of the tables, so the same report can be used for multiple companies. Please refer to downloadable document attached for step by step instructions.

Click here to download

How do I add indexes in Triumph Accounting?2018-01-25T12:56:03+08:00

Use the Visual Database Builder. You will need to set up dbAdminMode to ON first. When you select the file/table to work with remember to click the red padlock to unlock it. You can then go to the index tab and add your own. We suggest you use the last index 15. Remember index’s must be unique so you can not just add . It it’s a transaction file we suggest you add the transaction ID to the end of the index, i.e. . When you have finished you need to save the file changes and it will create the new index. NB: Although our updates should not interfere with a new index that you may have added we take no responsibly for this.

How can I remove users who have crashed from Triumph without having to validate?2017-12-07T16:03:29+08:00

You can terminate system users without needing to do a full validation.

To do this the user must have full access rights to the Enquire on System Users option (S-M-E). Once in this menu option, select the bogus user and click on the terminate button.

Validations will still be necessary if a user crashes out whilst in Single-User mode.

Note that you should not use this method to terminate users if they are actively using the system. If they are in the system, you should ask them to log out properly from their workstation and not just boot them out using this option.

How can I move between Tabs in Triumph without using a mouse?2017-12-07T16:02:35+08:00

 

A lot of Windows packages utilise the Alt key in addition to a letter to move around the screen without the aid of a mouse. This can create a problem as multiple menu options may begin with the same letter etc.

Triumph Accounting have allowed a quick jump facility in their screens with multiple tabs. You will notice a numbered square in the corner of each tab.

To switch between tabs hold your CTRL key down and press the number of the tab you wish to jump to.

How can I look up my account online via the internet in Triumph?2018-01-19T06:31:21+08:00

Please refer to the attached document which details how to look up your account on line within Triumph Accounting.

Click here to download

How can I look up account via the Internet2018-01-19T06:30:23+08:00

Please refer to the attached document

Click here to download

How can I link documents and files to Triumph master files2018-01-16T16:16:25+08:00

Please refer to the attached document

Click Here

How can I enter customer receipts in Triumph2018-01-16T16:09:59+08:00

Please refer to the attached document

Click Here

How can I change the logo on my forms2018-01-16T15:58:54+08:00

Please refer to the attached document.

Click Here

How can I change stock item image logo in inventory2018-01-16T15:53:34+08:00

Please refer to the attached document

 Click Here For Attachment

Files used to import Fixed Assets into Triumph Accounting2018-01-25T12:57:24+08:00

Please contact our help desk for a zip file which contains the following files to assist with importing into Triumph Fixed Assets

  • Asset.csv
  • Asset.hrd
  • Grpcode.xls
FAQ Form Destination2018-01-16T15:32:43+08:00

FAQ on Form Destination for Triumph

Click Here for attachment

Crystal Forms – Header Sub-report Customisation2018-01-22T04:19:46+08:00

This link will take you to the document for Crystal Forms – Header Sub-report Customisation

Crystal Forms – Header Subreport Customisations

Change the subject line on forms emailed2018-01-25T12:51:10+08:00

The appearance of the subject line and the file attachment for forms emailed is configurable in Triumph 5.0.  Known as the The Form Mask it is applied system wide or for an individual company with the later taking precedence.

How to change The Form Mask.

The form mask is described in a section of the triumph.ini file.  This file exists in the lib folder but may also be found for each individual company.  The section below shows the standard settings or defaults.

[Forms]

FilenameMask=%f

SubjectMask=%n: %r

Edit triumph.ini and modify the tokens to the right of the ‘=’ sign with any of the combinations from the table below.

Token

Description Sample

%d

Date 2011-06-21

%t

Time 13.09

%f

Form Report Name dbrinv

%n

Form Description Tax Invoice

%a

Account No. ACTION

%r

Docket Reference No. I1092

%x

Fax No. 08 9472 1874

You may also add any additional formatting characters such as ‘:’ spacing etc.  However keep in mind when editing the FilenameMask that characters must be valid i.e. Windows Explorer does not allow the following:

\/:*?”<>|

However the application automatic strips these characters, replacing them with a space, should they be found.

E.g.

[Forms]

FilenameMask=%f_%d

SubjectMask=%n: %r (%a)

In the example above the debtor’s custom invoice form (cf) generates the following subject and file respectively when sent as an email.

dbrinvcf_2011-06-21.pdf

Tax Invoice: I1092 (ACTION)

Can I print files electronically instead of wasting paper?2018-01-16T15:26:52+08:00

It is possible to print your listings and reports to pdf files instead of having to print out a tree of paper every month.
The attached document explains how to do it.
IMPORTANT NOTE : It is vital that the files that you produce are saved to a location on your network that is part of your backup procedures. We suggest you create a new folder in your Triumph Directory and store them in there.

Going Green With Triumph

Can I load documents relating to stock items in Triumph Accounting?2017-12-07T15:56:32+08:00

This is simple in version 4.
You’ll need to know where you saved the document that you want to hold against the stock item.
Go to I-F-A and choose your stock item.
Now go to the Documents tab at the bottom of the screen.
Now click on the Link icon on the right.
Go find your document that you wish to attach, highlight it and select Open.
The document will now be listed on the documents tab.
To open it, either double click on it or highlight it then press Open.

————————————————————————————-

In versions previous to version 4 do the following :
The document has to be placed in the images folder OR you can create a shortcut to where the original document may be found.

Note:

The entire filename may only be 10 characters long. What this means if you have a document called ‘Installation Notes.pdf’ when the shortcut is created in the images folder it must be 10 characters including the hidden ‘.lnk’ e.g. ‘in.pdf.lnk’. Once the shortcut is in the images folder you can either double-click or Alt+O to open the document which is done via the windows file type association.

Also we recommend you use a PDF format.

Can I change the background bitmap?2018-01-16T15:24:05+08:00

You have two choices.

1.) You can let each of your staff members choose their own background which will be specific to the PC they are working on. To change this, you need to replace the tabkgrnd.bmp file with one that you prefer. This file is found on EVERY pc in the c:\Program Files\VDF7\bitmaps directory. It must have this name but you can rename one of your own files to see what you like.

A good thing to try first is changing your Windows background to the file you have chosen and have it set to be tiled. This will give you an indication of what it will look like in Triumph.

2.) The other option is for you to control what all people will see on their screens. By placing a file called tabkgrnd.bmp in your normal dat directory e.g. f:\apps\triumph\dat then all users will see the same. A file placed here will take precedence over a file placed in the local PC’s directory. This option is often used by clients who have more than one company and want to determine which one they are in. By utilising this method, different companies can display different bitmap backgrounds.

Please refer to the attached documents.

Click Here

Accessing Triumph using your Ipad2018-01-22T05:21:57+08:00

The attached document will assist you in how to access Triumph from your Ipad.

Click here to download

32-Bit ODBC Drivers in Windows Server 2008 R22018-01-25T12:50:26+08:00

Please refer to the attached document which relates to32-bit ODBC Drivers in Windows Server 2008 R2.

Attaché

Job Keeper video and notes2020-12-17T12:36:53+08:00

A copy of our Job Keeper Presentation can be found uploaded to youtube on the following link

https://www.youtube.com/watch?v=KEJblHUn6Wo

You might also like to follow along with a copy of the powerpoint slides which can be found on this link.

JobKeeper extensio1

Attaché Business Improvement Guides2018-11-21T01:58:55+08:00

Attaché have produced two Business Improvement Guides for clients.

  • Payroll – Over 100 tactics
  • Expense Reduction – Over 120 tactics.

The below links will take you to each of the guides.

attache-expense-reduction-guide

attache-payroll-improvement-guide

Single Touch Payroll Session2018-01-23T05:43:49+08:00

The below link will take you to a video taken at our Single Touch Payroll Session in December 2017.

Click here

Attache Payroll End of Year 20202020-06-17T04:30:08+08:00

The below link will take you to the Attaché end of year payroll 2020 notes.

Attache end of year payroll 2019/2020

If you have any problems please contact our support desk on 9470 9922 or via email [email protected]

Attache Accounts End of Year 20202020-06-17T04:47:06+08:00

The attached document will help you with your 2019/2020 Attache Accounts end of year processing.  Please note we have our own CA Management Services end of year notes but have also included a link to the Attaché end of year notes as well.

CA Management’s version of the end of year notes 2020

Attaché’s version of end of year notes 2020

If you have any problems please contact our support desk on 9470 9922 or via email [email protected]

How to adjust RESC transactions for end of financial year2017-12-07T17:17:41+08:00

The attached document will help you to adjust RESC transactions for end of financial year. 

 

If you have any problems please call our help desk on 9470 9922 or email [email protected]

Correcting 2012/13 Employment Termination Payments2017-12-07T17:16:28+08:00

The attached document will assist you with correcting 2012/13 Employment Termination Payments (ETPS)

How do I process my my end of month in Attache2018-01-19T08:22:15+08:00

The attached document will assist you in doing your Attache end of month.  If you have any questions or problems please contact our support desk on 9470 9922 or via email [email protected]

Click here to download

Cashing Out Annual Leave in Attache2018-01-19T08:58:54+08:00

Where an employee is linked to a leave table that is set to accrue on an hourly basis, a problem arises when they cash out annual leave.  Attache would normally accrue additional leave on these cashed out hours which is usually incorrect.

The attached procedure prevents that and allows for full tracking of this cashed out leave.

If you have any questions please contact our support desk on 08 9470 9922 or via email [email protected]

Click here to download

Can I create two timesheets for the same emplaoyee in a single pay run?2017-12-28T10:43:00+08:00
More that one time sheet can be created for an employee in a pay run if required provided the option is turned on under SETUP – PAYROLL – PAYROLL OPTIONS second page Allow Multiple Timesheets
Each time sheet will be taxed separately and have a separate Pay Advice. Separate cheques or banking details will also be generated if the employee is paid by either of these methods.
Note: If you are using monthly super calculations, it will not calculate correctly when there is more than one time sheet in the last pay for the month. You will need to do a separate super calculation run.
How do I delete employees in Attache Payroll?2017-12-07T16:28:08+08:00

How do I delete employees in Attaché Payroll?

To delete terminated employees, you must have run End of Year on your Payroll data. To do so, choose Period End | Payroll | End of Period | Payroll and set both the End of Period and End of Year checkboxes to Yes.

1. Make sure you have taken a copy of your payroll data before you start deleting terminated employees. You will use this copy if you need to reprint reports payment summaries for terminated employees.

2. Delete history transactions — Timesheets and Adjustments

o Transactions | Payroll | Time Sheets | Delete History Transactions. Enter the date range and employee code range.

o Transactions | Payroll | Adjustments | Delete History Transactions. Enter the date range and employee code range.

3. Delete Super Payment Details

o Period End | Payroll | Superannuation | Delete Super Payment Details. Set the Terminated checkbox to Yes and Page Down to enter any relevant ranges.

4. Delete employee

o Masterfiles | Payroll | Employee Details | Delete. Enter employee code range.

Information messages and recommended action

“Fringe Benefit information still exists”

  • You cannot delete the employee because FBT amounts exist for the next financial year.

“Leave Liability Not Zero”

  • Print the Leave Liability Journal (Reports | Payroll | Leave | Leave Liability Journals).
  • In the Employee Status selection area, set only the Terminated checkbox to Yes.
  • Print the report and choose Yes to create the GL Journals.

Note: If the message still appears when trying to delete terminated employees, check the employee’s masterfile Leave tables. If they are set to NIL, you will need to add the relevant leave tables to reverse the leave liability.

The Employee Other Payments File contains unprinted details for Employee CodeXXXXXXX

  • Delete Super Payment Details (Period End | Payroll | Superannuation | Delete Super Payment Details). Set the Terminated checkbox to Yes and Page Down to enter any relevant ranges.

Cannot delete – Employee Masterfile has Payroll G/L Interface

  • Print the GL Postings (Reports | Payroll | Other Reports | General Ledger Postings). Select Payroll in the Modules selection area.
  • Check the transactions on this report.
  • If the transactions are to be posted to the general ledger, go to your General Ledger and post now.
  • If the transactions are not to be posted to the general ledger, go to Reports | Payroll | Other Reports | Delete GL Postings File. Choose from the Modules selection area and enter the transactions date range.
Why is my ABA file being rejected by my bank?2018-01-19T08:26:21+08:00

See attached document for details on how to set up your Attache ABA file in light of recent bank requirements.

Click here to download

Why would my bank have rejected my bank transfer file?2017-12-07T15:51:20+08:00

Both the Supplier and Payroll programs have a menu option which allows the creation of a file which banking software can read to transfer funds directly from/to bank accounts.

Care must be taken to ensure the correct information is entered when selecting to create this file. Two fields in particular must have the correct information keyed, or the file will not be created correctly.

These fields are:

Destination Path – This field must contain only the drive information, eg C:\ – do not enter any additional detail in this field.

Output Device – Normally the report would be printed to a printer, but may be printed to the screen. Do not select to print to Disk File as this will print the report to the bank file resulting in the file being in the incorrect format. The file will be rejected by the bank.

Why do I have a pay missing from the payroll bank transfer file?2017-12-07T15:50:26+08:00

If an employee’s pay is not included on the bank transfer file, there could be several reasons for this. Some of the most common causes are:

– When entering a time sheet, the Pay Advice Required field has been set to No.

– The Bank line type has been deleted from the body of the pay.

– The incorrect Company Bank account has been entered on the employee masterfile.

In these instances, uncheck the pays, make corrections, recheck the pays and create the bank transfer file again.

Why are my allowances / deductions not showing correctly on my tax summaries?2017-12-07T15:49:17+08:00
This is due to the incorrect selection in the field on the Allowance / Deduction known as Tax Certificate Code.

Go to Setups | Payroll | Allowances(Deductions) | Maintain and adjust the Tax Certificate Code to fit the situation.

Do not show on Certificate – This does not show at all, usually used for reimbursement of expenses and normal personal deductions like HBF.
Include in Tax Certificate Totals – This is included in the gross figure. Items like Leave Loading fit this category.
Itemise on Tax Certificate – This prints item by item. Items like union fees and other items that can be claimed and therefore separate figures are required fit this category.

Which gross-up rate applies to reportable fringe benefits?2017-12-07T15:47:39+08:00

The new FBT gross-up rate will not affect the calculation of an employee’s reportable fringe benefits amount. When calculating an employee’s individual fringe benefits amount, employers will continue to use the former gross-up rate of 1.9417 for reporting on the employee’s group certificate or payment summary. This is regardless of whether benefits that are provided are type 1 or type 2 benefits.

The new gross-up formula is only used to calculate the employer’s fringe benefits tax liability.

When is it correct to use Adjustment Pays?2017-12-07T15:46:49+08:00
You may need to enter an Adjustment pay for a number of reasons including:
Overpayment 
Underpayment 
Earnings costed to an incorrect cost centre or income code 

Incorrect tax deduction

It is not necessary to enter a correcting Adjustment pay for a pay entered within the same pay run. Pays can be modified until included in the Process Pay.

Points to consider:

Header

Function

If you choose Empty or Standard Pay, only pay components will display. Hours or values must be calculated and entered manually. Tax will be calculated automatically but can be overridden.

If you choose Other Pay, you can select to read in any of the pays on file for this employee using Find (F2) on the Pay Number field. Tax will show as per the original pay. Reverse (F8) can be selected on the Header which means the pay will be displayed in reverse and can then be modified if necessary.

Description

Enter a brief description for this Adjustment pay. This description will display on the Pay Details Report and on Enquiries on the pays.

Pay Advice Required

Should payment information be generated for this pay?

‘Yes’ will generate payment details such as a pay advice, cheque or bank transfer transaction etc. but will do so for a positive adjustment only. 

If ‘No’ is selected, only figures will be updated but no pay advice or payment details will be generated such as cheque, coinage or bank details. Enter ‘No’ if only adjusting figures or cost centre details etc. 

If ‘Yes’ is entered for both a timesheet and an adjustment within the same pay run for the same employee, both will generate a pay advice.

Body 

Add or modify lines as required. 
Check to ensure that the Gross, Tax and Net figures are correct before accepting the pay. 
Auto Tax can be overriden.

Note:

Monthly Income for Super for Casual Employees does not update for Adjustments, only Timesheets.

What is the new pay summary report?2017-12-07T15:45:13+08:00

 

The Pay Summary Report (available from Business Partner 1.23.000 and Attaché Catapult 1.03.000) is a new report which should be useful to all Payroll users. It shows the total pay amounts for a specified period. The report shows the gross pay, taxable pay, tax, deductions and net pay.

The gross pay shows all income types such as normal pay, overtime and allowances, but the taxable pay includes only those income types that are taxable. The deductions show amounts such as union fees that are taken out of the after-tax pay before payment is made to the employee.

This report lets users check total pay amounts for the selected period, and may prove useful for other purposes such as Fringe Benefits Tax returns.

All you need to send to the ATO are the magnetic media file and this Magnetic Media Information form. Users reporting by magnetic media can print payment summaries on plain paper. You do not need to complete a “PAYG Payment Summary Statement” (previously called an annual reconciliation) when using magnetic media, nor do you need to lodge paper copies of the payment summaries.

What is the latest Attaché postcode file?2017-12-07T15:44:16+08:00

For the latest Attaché postcode file log into Attache’s web site using your VIP number.

What is the difference between locations and pay points?2017-12-07T15:43:25+08:00

Use Locations where employees are located in separate areas and location sorting and subtotalling are required on some reports e.g. sick leave taken by individual locations. A Location can be a suburb, state, branch etc.

If employees can work in different sites week by week, use Pay Points to direct a pay to a particular site. Pay Points can also be used to sort pay advices into areas within a company to make distribution easier.

It is possible to have Pay Points within a Location.

Note: If an employee moves from one Location to another and their code is changed via ‘Change Employee Location/Code’, all their period and year to date totals transfer to the new Location. If this is unsuitable or two separate Tax Certificates for an employee are required, then the employee should be terminated in the original location and set up as a new employee in the new location.

What is the difference between fixed and variable pay items?2017-12-07T15:42:18+08:00

This information applies to Allowances, Deductions, Employee Bank Accounts and Employer Super Contribution codes.

Fixed type
During standard pay maintenance or transaction entry the code can be selected but the Fixed field cannot be accessed. Any change made to this type of code, will immediately affect any Standard Pays with this code.

Variable
During standard pay maintenance or transaction entry the field can be modified. Any amount entered during set up will appear as a default amount in transaction entry or standard pay entry and can be modified.

What do I need to send with my magnetic media disks to the ATO?2018-01-19T15:39:27+08:00

All users who report to the ATO via magnetic media are required to fill out the Magnetic Media Information form.

Attaché Software STRONGLY urges you to read the information contained in the the ATO. Payers Reporting by Magnetic Media before you commence your end of year. In this bulletin you will find information on magnetic media reporting, the forms you need to complete and details on printing plain paper payment summaries.

What is the Magnetic Media Information form?
The Magnetic Media Information form contains your contact details and a name or identifier that links your form with your magnetic media. This form must be sent with your magnetic media to Magnetic Information Processing Services (MIPS).

When MIPS receive the file, an acknowledgement receipt is sent to the postal address specified in the magnetic media. If the magnetic media has been damaged and MIPS are unable to read the file, MIPS will contact you using the information on the form. The name or identifier you write on the form and the magnetic media helps the ATO match your magnetic media with your contact details.

This form is the only way for MIPS to know who any damaged data belongs to and how to contact you for a replacement file.

The required file for the 2007/2008 financial year is attached.

Click here to download

 

What do I need to do prior to commencing my Attaché Payroll end of year rollover?2018-01-19T09:11:09+08:00

Whether you are performing the year end rollover yourself or having your Attache consultant do this for you, these checks will ensure smooth, trouble free processing.

See attached document for a check list for the year ending 30 June 2011.

Click here to download

What do I need to do in Attaché to meet the superannuation reporting requirements?2017-12-07T15:39:06+08:00

From 1 July 2003 employers will be required to make superannuation guarantee contributions on behalf of their eligible employees at least one each quarter.

Contributions are due by: 28 October, 28 January, 28 April and 28 July each year. Employers who already make superannuation contributions quarterly (or more often) should continue to do so.

Employers will need to:

1. Calculate 9% of the earnings base for each eligible employee (generally employees who are paid $450 or more per month).

2. Pay this to a complying superannuation fund at least quarterly.

3. Report in writing to your employees the details of the contributions you have made to a fund at least once every quarter on a pay slip, letter or email. You should note amount contributed, name of fund and their contact phone number and, if known, the employee’s account number.

4. Keep a record of when, what and how you reported superannuation contributions to your employees.

If you don’t make your superannuation contributions by the cut off dates you will face penalties. You may also face penalties if you don’t report details to your employees.

To comply with this point 3 above if using Attache, you will need to go to each employee’s standard pays and add in two comment lines. This information will then appear on your emplyees payslips and will serve as their notice in writing.

The first comment line needs to contain the superannuation fund name and phone number and the second comment line needs to contain the employee’s superannuation member number.

If you do not have a member number we suggest you put in the description of “To be advised” until received.

For further assistance or queries relating to the above please contact our office.

What are the FBT reporting requirements?2017-12-07T15:37:44+08:00
The format of the 2000/2001 Payment Summaries for Australia has changed to comply with Version 7.3 of the ATO specification and includes the FBT reporting requirements.

The FBT year runs from 1 April to 31 March. Because this differs from the Payment Summary year, Attaché Payroll holds the figures for fringe benefits across the year end. Thus you must accumulate details for the 2000/2001 Payment Summary from 1 April 2000.

The current version of Attaché Payroll enable the FBT component to be held on the Employee Master File, and the grossed-up value to print on the Payment Summary as required by the ATO.

Note: FBT can be taken up at any time prior to printing the Payment Summaries. The actual amount of the benefit should be taken up in the payroll; the system will calculate the grossed-up value which is required to be printed on the Payment Summary. Because the FBT year extends from 1 April to 31 March, it is necessary to record the amount of the benefit for the 2000/2001 year with a Pay Period Ending date of 31 March or prior. If the FBT component has not been entered during the payroll year, we suggest that the Adjustments program be used to take up the FBT amount so as to avoid impacting leave accrual figures. FBT amounts recorded from 1 April will be held on file for the 2001/2002 year.

Is it possible to split the Employer Super Contribution over more than one cost centre?2017-12-07T15:36:00+08:00
There is no way to do this that does not require some calculation by the user. Hoever this can be achieved by:

1. Creating a ‘% of Value’ type Employer Contribution code.

2. Adding one line per Cost Centre code to the Employee’s Standard Pay.

3. During transaction entry, enter the value for each line and the percentage will be calculated.

I’ve bought a new payroll package. What do I need to have ready before installation?2017-12-07T15:34:58+08:00

The attached file will give you an indication of what information is required when installing a new payroll program. This information is required for each employee.

I have upgraded to 1.24.400 which includes the ability to reprint payslips but this does not seem to work.2017-12-07T15:33:59+08:00

The ability to reprint payslips only applies to those pays which were processed after loading version 1.24.400 or later.

I entered the grossed up FBT value rather than the actual value. Can this be fixed?2017-12-07T15:32:33+08:00
The actual amount of the benefit should be taken up in the payroll; the system will calculate the grossed-up value which is required to be printed on the Payment Summary.

If Fringe Benefit amounts appearing on the PAYG Tax Reconciliation Report or Payment Summaries are incorrect because the grossed-up figure has been entered into the payroll instead of the benefit amount, you must do an adjustment pay to fix the problem.

Do not change the FBT Rate or Threshold in Payroll Options to try and “work-around” the error. If you do this, Payment Summaries may show the correct figure, but the Magnetic Media File will be incorrect and will be rejected by the ATO.

How to avoid date errors in Attache.2017-12-07T15:31:30+08:00

During January it is all too easy to accidentally key incorrect dates, especially when entering transactions. Here are two handy tips to help you avoid these common errors.

Turn on date checking

Date error #1 A user changes the month from January back to December but forgets to change the year, resulting in a date such as 21/12/2009 being recorded – a future-dated transaction.

Date checking lets supervisors set a limit on the range of dates that a particular user can enter. It applies to all date fields throughout the software.

To activate date checking, choose File | Maintain Users | Maintain and then select an appropriate option in the Date Checking area. The default date range is 60 days before or after the Attaché date. To change the default simply type the Number of Days you require.

Turn on four-digit years

Date error #2 A user, when attempting to change the year, accidentally types the century in the year field because they habitually type years as four digits. For example, attempting to enter 21/12/2008 results in 21/12/2020 being recorded.

By default, Attaché 7 requires only the last two digits of a year to be entered. Users accustomed to entering four digits can change their default to four-digit years.

To turn on four-digit years, select File | User Preferences and select Enter years as four digits in the Display Properties area. Remember to sign on again for the change to take effect.

These handy features were introduced in Attaché 7 version 7.01.10x (November/December 2008). If you haven’t already, you’ll need to upgrade to Attaché 7 version 7.01.10x to use these new features.

How does Attaché handle superannuation for casuals?2017-12-07T15:30:33+08:00

For the Employer Super Contribution to calculate for casuals, all casual employees must have the following:

– An Employer Super Contibution code set up as code type M – % of Calculated Paid Monthly in Payroll Setups.

– Set either the ‘Threshold Amount’ or the ‘Minimum Hours Per Week’ to the required figure.

– Add a line containing this code on their Standard Pay.

To calculate and reset the Casual Super, Calculate Monthly Super must be set to ‘Yes’ on the Check Pay screen on the last pay run of the month.

The amount accumulated in the Monthly Income for Super field on the Lump Sums (F3) screen of Employee Enquiry, will be used in the calculation.

If this amount is greater than or equal to the Threshold amount set on the Employer Super Code, a Super amount will be generated and the Monthly Income for Super field will be reset to zero.

If the amount is less than the Threshold, Super will not be generated, but the Monthly Income for Super will be reset to zero.

How do I set up a deduction for child support?2017-12-07T15:29:25+08:00

To set up a deduction code for Child Support:

1. Create the code within Deductions – “After Tax” and “Do Not Show on Tax Certificate” should be selected.

2. Select this line, as required, on the relevant Employee’s Standard Pay.

How do I print continuous Payment Summaries?2017-12-07T15:28:30+08:00
Attaché is no longer supporting the printing of continuous (dot matrix) Payment Summaries. This decision is in line with the ATO’s stated policy of reducing the amount of paper consumed in tax reporting. Attaché fully supports the printing of plain paper Payment Summaries for the main ’employee types’.
How do I install new tax scales?2017-12-07T15:26:23+08:00

The tax scales for 2009/2010 are now available for download.

Loading New Tax Scales

1. Click on the download image to begin downloading. The File Download dialog box asks what you want to do with the file. Click Save.

2. In the Save As dialog box, click Save in and locate your chosen folder, for example, C:\download. Click Save. The file is downloaded to that folder.

3. Open the folder and double-click taxajul09.exe. If an Open File Security Warning message is displayed, click Run.

4. In the WinZip Self-Extractor dialog box, at Unzip to folder, click browse and locate your Attaché program folder (for example, C:\Attache). Then click Unzip.

To check the location of your program folder, in Attaché 7 choose Help | About Attaché 7.

5. The file instantly unzips to the chosen location. Click OK and then close the WinZip Self-Extractor dialog box.

6. To import the tax scales, start Attaché and sign on to your payroll company.

7. Choose Setups | Payroll | Options | Payroll Options. Page Down to the second screen.

8. Attaché recognises that new tax scales are available and displays a message asking if you want to import them. Choose Yes. The tax scales are imported into the company.

9. To check that the tax scales have updated properly, Page Down to the third screen of Payroll Options and check that the Effective for Payments Date field is set to 01/07/2009 (do not change this date for any reason).

If you have more than one payroll company, sign on to each company and carry out steps 7 to 9 above.

How do I flag an employee for termination?2017-12-07T15:24:07+08:00
To manually flag an employee as terminated you would need to enter a Termination Date and select Terminated in the Employment Status field on the next screen. If termination details are entered in a timesheet the master file will be updated automatically.
How do I find a pay missing from a Payroll Bank Transfer?2017-12-07T15:20:52+08:00

If an employee’s pay is not included on the bank transfer file, there could be several reasons for this. Some of the most common causes are:

– When entering a time sheet, the Pay Advice Required field is set to No.
– The Bank line type has been deleted from the body of the pay.
– The incorrect Company Bank account has been entered on the employee masterfile.

In these instances, uncheck the pays, make corrections, recheck the pays and create the bank transfer file again.

How do I export from Attache Payroll into Triumph General Ledger2018-01-19T09:01:24+08:00

The attached document details how you can export your Attaché Payroll into your Triumph Accounting System.

Click here to download

How do I clear an employee’s termination date which was entered incorrectly?2017-12-07T15:18:12+08:00

If you wish to clear the terminated date, hold the Control key while you press Delete.

How do I change master codes in Attache?2017-12-07T15:16:57+08:00
Changing masterfile codes

If you need to tidy up and reorganise your masterfile codes then follow these simple steps to change your codes (and retain the history). Whenever you change a code, all related details and transaction files are also updated.

To change a customer, supplier or product masterfile in Attaché Accounts choose Tools | Company | Utilities and select the desired task, such as Change Product Code.

The software will remind you to take a backup before continuing.

In the Old Code field, enter the code you wish to change. In the New Code field, type the new code you wish to use. (The new code must be unique). Then choose Accept (F9).

You can also change employee codes in Attaché Payroll. Choose Masterfiles | Payroll | Employee Details | Change Loc/Employee Code.

To change many codes consider using Key File Import
How can I make use of standard messages?2017-12-07T15:16:06+08:00

Standard Messages are useful for storing frequently used phrases for hot key input into any Alphanumeric field throughout Attaché.

They are created in Setups | Company | Standard Messages | Maintain and are accessed by typing the code and pressing [Shift]+[Enter].

Does it matter what order my pay line details are in?2017-12-07T15:15:08+08:00

Points to consider when entering pays.

– Lines print on Pay Advices in the order of the entry on the Timesheet or if consolidating Income codes, in the order of first occurance.

– On Timesheet or Adjustment entry, a suggested order of selection would be Income codes, Allowances, Deductions, Employer Super Contributions, then Bank Lines. Comment lines may be inserted as required.

– Banking lines, if required, should be the last lines selected on the Pay Advice, with a remainder Bank Line selected as the final Bank Line. Value or Percentage type lines, must appear before the Remainder line. If not, the entire Banking amount will be banked to the remainder account and the other banking lines will be ignored.

– On Pay Advices, Income codes will consolidate for lines of the same line type, same rate, and same Income Code.

– If a line does not appear on the timesheet, it will not be paid e.g. banking or leave loading.

– All casual employees must have an Employer Super Contribution, % of Calculated Paid Monthly line on their Standard Pay for the Super to calculate and reset at the end of the Month. If the super line is deleted from a pay, then this pay will not be included in the calculations.

– When paying Annual Leave to an employee, Leave Loading is not automatically paid. Leave Loading must be paid as a separate allowance line.

Do the payment summaries need to be signed?2017-12-07T15:14:15+08:00

Documents such as payment summaries must be signed by authorised signatories, as defined in the Tax Administration Regulations 1976. When the entity issuing the summaries is a company, the “authorised signatory” is the public officer of that company.

When a payment summary is produced by a computer software package, the name of the person authorised to sign payment summaries will satisfy this requirement. This means that when selecting to print Tax Certificates within Attaché payroll, the name of the Public Officer should be entered into the Authorised Person field when the employer is a company.

If a person other than the Public Officer is to be authorised to sign documents, there are specific requirements as to the appointment of that person. Refer to the ATO for details.

Do I need to send a copy of my payment summaries to the ATO?2017-12-07T15:11:20+08:00

 

All you need to send to the ATO are the magnetic media file and the Magnetic Media Information form. Users reporting by magnetic media can print payment summaries on plain paper. You do not need to complete a “PAYG Payment Summary Statement” (previously called an annual reconciliation) when using magnetic media, nor do you need to lodge paper copies of the payment summaries.
Can I still enter a pay for a terminated employee?2017-12-06T12:32:06+08:00

Transactions can be entered for Terminated Employees if a Tax Certificate has not yet been printed. This may be necessary where an error has been discovered in a previously processed pay or you are entering a fringe benefits transaction.

While the system will warn during Timesheet or Adjustment Entry that the employee has been terminated, the warning can be overridden. This employee will remain terminated.

Note: If the Tax Certificate has already been printed for an employee, a new employee should be created and another Tax Certificate produced.

Can I see how much leave an employee will have by Christmas?2017-12-06T12:31:09+08:00

Two facilities are available where leave can be estimated.

On the last Employee Enquiry screen, the function key Estimate allows entry for a Date for the Estimation. The leave details on the screen will temporarily update to the estimation date specified.

These details will return to the normal Employee Enquiry once Esc is pressed.

The Leave Liability Report, in the After Pay Process Reports can also provide a leave estimation. On the first screen of selections, an Estimation Date can be specified and, if ‘Yes’ is entered, a date field is displayed.

Enter Estimation Date into this field and make any other selection or range choices. Each employee will display the Leave Accrued to Date on the report.

Note: An estimation can be made for a future or a past date.

Can I print a list of employees?2017-12-06T12:29:59+08:00
The Employee Masterfile Details Report can be customised to give a variety of results. For example, you can choose:

– A selection of employees or groups of employees, groups of employees by range or perhaps pay frequency.

– A shortlist of name, address and some pay details.

– Leave Entitlements; Income Summary; Gross, Net and Tax amounts etc.

Note: The full listing can provide the Tax Details for each employee. Remember if printing this information, it must be kept strictly confidential as specified by the Australian Tax Office.

Can I make an exception to a group pay item?2017-12-06T12:29:02+08:00

There are occasions where an exception needs to be made to a group pay item for just one employee in that group. For example, one employee may not be eligible for a uniform allowance but conforms to all other standards for the group.

Employee Standard Pay and Group Standard Pays combine to create each employee’s pay during Check Pays for Auto Pays or during Timesheet Entry for other employees.

To counteract the effect of a Group Standard Pay line, enter the same line on the Employee’s Standard Pay but adjust the amount or percentage to give the required result. The combination of the Group Standard Pay line and the Employee Standard Pay line will give a net effect. For example, entering a negative amount on the Employee Standard Pay will reduce or negate completely the effect of the Group Standard Pay line. Entering a postive amount on the Employee Standard Pay will increase the effect of the Group Standard Pay line.

In our example, just enter the uniform allowance on the employee’s standard pay with a negative amount for the whole allowance. As the net effect will be zero, neither the allowance from the group nor the standard pay will print on the payslip.

Can I have multiple pay period ending dates in the same pay run?2017-12-06T12:28:12+08:00
You may have employees with different Pay Period Ending dates. For example, you may need to process Weekly and Monthly pays being paid on the same date but with the different Pay Period Ending dates.

Each pay run can only have one Pay Period Ending and one Pay Date.

The pays for both frequencies of Weekly and Monthly will need to be checked and processed separately as the Pay Period Ending Date in Check Pays is used to calculate the period being covered by that pay. Leave calculations are also based on this date.

Can I get a breakdown of cash required to pay wages?2017-12-06T12:27:16+08:00

Cash or Coinage Analysis can be printed on both the Pay Details and the Pay Totals reports. These analyses provide a breakdown and total value of notes and coins required in the preparation of the pays.

Each Cash paid Employee will also have a coinage analysis printed on their payslip.

The Cash Analysis is available on the following reports in the specified formats:

On the Pay Details Report, select a Pay Point sequence and ‘Yes’ to Coinage Analysis for totals by Pay Point.

On the Pay Totals Report, ‘Yes’ to Location totals and Coinage Analysis for totals by Location.

Can I enter start and stop times from employees timesheets to calculate the total hours worked?2017-12-06T12:26:14+08:00
Using the Time Entry (F5) function key enables “hours worked” to be easily entered from timecards for Timesheets and Adjustments.

After entering the Income code and pressing Time Entry (F5) on the hours field, a popup will display allowing up to 20 Start/Stop times to be entered.

When entering Start/Stop Times it is safer to use a twenty four hour clock, however, if the Start/Stop Time you will be entering totals under 12 hours a normal clock can be used.

e.g. 8:30am to 3:15pm can be entered as:
Start 8:30 Stop 3:15
or
Start 8:30 Stop 15:15

When Accepted, the Start/Stop times will calculate the number of hours worked and subsequently transfer the total hours entered on the popup screen to the hours field. You can accept or change the number of hours calculated.

Note: This would be required for each Income type on the timesheet. Normal hours are not automatically separated into Overtime or any other Income type.

Can I completely reverse a pay?2017-12-06T12:25:17+08:00

Circumstances occur where a pay may required to be reversed. For example: the pay may have been entered in error, a pay was generated by mistake, or perhaps a component of the pay was incorrect.

The reverse function only needs to be used where pays have already been processed. Prior to this a pay can be modified or deleted so will not need to be reversed.

To reverse a pay:

1. Select Adjustment Pays.

2. Enter the relevant Employee Code.

3. In the Function field, select “O” for Other Pay. The “Pay Number” will be displayed.

4. If the pay number is unknown, press Find (F2) to select the relevant history transaction.

5. Once the correct pay has been selected, press the Reverse function key. Note that the Tax Period number will now be negative and the whole pay will have been reversed.

6. The Adjustment Pay can now be Accepted.

Note: Reverse will not reinstate a Terminated Employee. This must be done manually via Maintain Employees.

Can I change the last entitlement date for leave?2017-12-06T12:24:15+08:00
The last entitlement date for Leave defaults to an employee’s start date. Therefore, if an employee needs to have an anniversary date other than their start date, it is necessary to over ride the date on the employee masterfile.

Examples of where Specific Entitlement Dates are required would be:

– Where an employee initially starts employment as a casual not accruing annual leave, then changes to full time employment, accruing annual leave. Their leave anniversary date would then default to their start date, not the date they started full time employment.

– Where employees are required to take their annual leave when the company closes down over the Christmas break, the anniversary date would be the close down date. Thus all employee’s entitlements would be available to be taken at the same time.

To set up the correct default date on the masterfile, change the Last Entitlement Date to the required date.

Note: You should enter the date of the Last anniversary, e.g. if the entitlement date is to be 23.12.2001, then the date entered onto the masterfile will be 23.12.2000. Do not change the Leave accrued up to and including date, as this will affect the amount of leave accrued.

Can Fringe Benefits Tax details be entered as an annual amount?2017-12-06T12:22:19+08:00

In Australia, the Fringe Benefits Tax year runs from April 1 to March 31 each year.

FBT amounts can be acccumulated onto an employees masterfile by entering an FBT line on the standard pay or time sheet. Alternatively, you may wish to enter the annual amount of the benefit as one entry. Either method can be used within the Attaché payroll.

If you decide to enter an annual value, remember that the Check Pay date must be on or prior to March 31. Amounts entered with a check pay date of April 1 or later will be held on the employee masterfile record for the next FBT year.

FBT values held on the masterfile can be viewed through Employee Enquiry, Summary (F7), Itemise (F6), Employer Contributions. Current Year and Next Year dates and values are shown.

Can Attaché handle rounding of tax amounts?2017-12-06T12:21:20+08:00
From July 2000, Attaché Payroll has the ability to round the Tax component of employee’s wage or salary. Some users have queried this feature and how it works. To ensure that your Tax component is rounding in accordance with ATO guidelines, choose
Setups | Payroll | Options | Payroll Options
and set the Lowest Net Cash Pay Denomination to 0.01.

The PAYG Tax Reconciliation Report displays the type of payment summary to be issued and the details that will appear on that payment summary. All amounts shown on the report have been truncated in accordance with ATO specifications. Users were reminded with the release of the 2000/2001 Australian Tax Scales that “the ATO has indicated that the amounts withheld are to be rounded to the nearest dollar.” (This was implemented in BP Service Pack 10.) A warning message on the reconciliation advises that the tax contains cents.

If the client has withheld tax in cents instead of whole dollars, two options are available.
1. Firstly a payroll adjustment can be made to zero out the cents. Print the Payment Summary report which shows the tax amount including cents. Process an adjustment pay with a negative gross equal to the tax cents and a negative tax of the same amount. This will reduce both the gross and tax amounts on the employee file. This tax adjustment will need to be taken into account when forwarding June tax payment to the ATO.
2. The second option would be to make no adjustment and disregard the cents taken out. However, you will need to factor cents withheld in your reconciliation process.

When reconciling payroll figures, use the PAYG Tax Reconciliation Report in conjunction with the Pay Summary Report. The Pay Summary Report totals all payments made for the period selected and displays the actual amounts paid to the employee during the date range specified.

Can a pay rate be changed during timesheet entry?2017-12-06T12:20:09+08:00

The default pay rate for an employee is the Normal rate set up on the employee’s masterfile. To override this default, select either ‘Award’ or ‘Other’ rate. The Award rate is also kept on the employee’s masterfile but the Other rate enables an hourly rate to be entered for the current line being processed.

To make a permanent change:

– Normal and Award Rate permanent changes are made on the employee’s masterfile. Any pays already checked will not reflect this new rate unless unchecked and rechecked.

– Groups. Where an employee belongs to a group, a permanent change made to the normal or award rate on the Group will adjust the rate of pay on all employees belonging to that group unless an employee has their own rate specified. Any pays that have already been checked will not reflect this new rate unless unchecked and rechecked.

Note: If the rate of pay is likely to change often for an employee, an Other Rate line can be set up on that employee’s Standard Pay and modified each pay.

An auto-pay employee is on annual leave. How do I stop the system generating a pay for them while they are away?2017-12-06T12:19:09+08:00

If an employee is away on Annual Leave you may wish to stop their pay processing until they return.

When processing the last pay for a time, select ‘Yes’ on the Stop Pay after this Pay field. A date field will display. Enter the date this employee is to receive their next pay.

During the Process Pay, this date will update the ‘Stop Pay Until’ date on the Employee Masterfile. Once the date is passed, the field on the masterfile will automatically clear. This field can be cleared or modified via Employee Maintenance at any time.

If a transaction entry occurs before the Stop Pay Until date has passed, a warning will display ‘Pay stopped until….., Continue?

If you choose to continue, a pay will be processed for that employee and the ‘Stop Pay Until’ date will be cleared from their masterfile, or replaced if another Stop Pay date was entered on this transaction

Note: It is particularily important to use this feature for Auto Pay Employees as their pays would otherwise continue to be processed whilst away. Auto Pay Employee codes will not show in the Employee code field in transaction entry automatically. Use Find to locate the employee code.

What version of ODBC should I be running?2017-12-06T12:10:06+08:00

Log in to Attaché’s website using your VIP number as Driver version constantly changes

What is Attaché ODBC?2017-12-06T12:09:00+08:00

Attaché ODBC (Open DataBase Connectivity) allows you to read information from your Attaché databases (companies) directly into Windows programs including Microsoft Excel, Microsoft Word, Microsoft Access, F9, SQL and Seagate Crystal Reports.

How can I set up Attaché ODBC as a System DSN?2017-12-06T12:07:57+08:00
Summary: Attaché’s ODBC creates only User DSNs by default. It is possible to set up a system DSN.

Please note that we do not recommend making any changes to your registry without a complete backup. If you are unsure about any steps in the procedure below, we strongly recommend you contact an Attaché consultant to assist you with this.

Details:

1. Create a DSN using Attaché’s ODBC Administrator as usual.

2. Go to the Windows ODBC Administrator and open the User DSN that has just been created.

3. Take note of the Database Script Name and Data Dictionary Path.

4. Create a System DSN using the Faircom Driver with the same Database Script Name and Data Dictionary Path as noted in step 3.

5. The System DSN has its settings stored in the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI\{SYSTEM DSN Name} where {SYSTEM DSN Name} is a registry key name with the same name as the System DSN just created. A UserName needs to be specified for the DSN. Add a string value named “UID” to the registry key and set its value to the Attaché user name.

6. A password cannot be set on the DSN because its encrypted. A blank password can be used however. If a blank password for a user in Attaché is a problem, then set up a user dedicated for the purpose and set its menu rights to prevent access to any Attaché menu items.

 

What is Attaché Alex?2017-12-06T12:06:56+08:00

Alex is an electronic document delivery and tracking system. Alex caters for the capture, delivery and registration of business documents created in Attaché Business Partner, Attaché Catapult and Prophet Software. The progress of documents, which may be emailed or faxed, is tracked from the sender to the receiver.

What does Alex stand for?2017-12-06T12:06:01+08:00

Alex is your personal courier for electronic document delivery and tracking. Alex is simply the name given to this courier’s – it is not an acronym.

What documents can Alex deliver?2017-12-06T12:05:21+08:00

Alex delivers business documents created in Attaché accounting software. These include Purchase Orders, Remittance Advices, Picking Slips, Delivery Dockets and Customer Invoices.

How does Alex Work?2017-12-06T12:04:33+08:00

When the sender’s Attaché accounting software produces documents, the AlexConnect component captures them in electronic form. The documents are packaged and emailed to the Alex server. From there, documents are distributed in the requested format (email or fax). Any delivery problems are reported to the sender. Confirmation of receipt is available on the Alex website. If the delivery method is email, the sender can check when the email was delivered to (and opened by) the receiver.

How do I set up sender details for Supplier documents in Attaché Business Partner?2018-01-19T08:51:20+08:00

The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents

Click here to download

How do I set up sender details for Customer documents in Attache Business Partner?2018-01-19T08:55:30+08:00
The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents
How do I set up receiver details for Supplier documents in Attaché Business Partner?2018-01-19T08:50:41+08:00

The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents

Click here to download

How do I set up receiver details for Customer documents in Ataché Business Partner?2018-01-19T08:48:54+08:00

The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents

 

Click here to download

How do I register my Alex in Attaché Business Partner?2018-01-19T08:45:26+08:00
The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents
How do I print and save Alex documents in Attaché Business Partner?2018-01-19T08:43:37+08:00
The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents
How do I obtain the AlexConnect software for Business Partner?2018-01-19T08:41:48+08:00

The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents

Click here to download

How do I install AlexConnect into Business Partner?2017-12-06T11:41:09+08:00

The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents

How do I change my Attaché Alex website password?2017-12-06T11:39:42+08:00

To change your password:

Sign in to the Attaché Alex secure website using your current password.

Click the Change password link.

Complete the form that the browser displays (all fields are mandatory).

Click Submit.

We STRONGLY recommends you change your password immediately after signing in for the first time.

Can I send a sample order via Alex in Attaché Business Partner?2018-01-19T08:39:34+08:00

The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents

Click here to download

Can I send a sample invoice via Attaché Alex in Business Partner?2018-01-19T08:32:20+08:00

The attached Alex guided tour for Attaché Business Partner shows you how to:
– Obtain the AlexConnect software
– Install AlexConnect
– Set up sender details for Customer documents
– Set up receiver details for Customer documents
– Send a sample invoice via Attaché Alex
– Set up sender details for Supplier documents
– Set up receiver details for Supplier documents
– Send a sample order via Attaché Alex
– Register with Attaché Alex
– Visit the Attaché Alex website
– Print and save Attaché Alex documents

Click here to download

Can documents delivered by Alex be read into the receiver’s accounting software?2017-12-06T11:34:10+08:00

Not yet! Alex currently delivers the equivalent of a printed document. This enables businesses to send documents to private individuals as well as businesses.

Businesses have more complex requirements. For example a business receiving a purchase order from a customer would need to enter it into their accounting system as a customer order. This may require the translation of product codes or the conversion of descriptions into product or service codes and so on. The recipient’s accounting software must support this kind of functionality. Planned future extensions of the Alex service will facilitate the automation of this kind of business transaction.

Wage Easy

Job Keeper video and notes2020-12-17T12:36:53+08:00

A copy of our Job Keeper Presentation can be found uploaded to youtube on the following link

https://www.youtube.com/watch?v=KEJblHUn6Wo

You might also like to follow along with a copy of the powerpoint slides which can be found on this link.

JobKeeper extensio1

Single Touch Payroll Session2018-01-23T05:43:49+08:00

The below link will take you to a video taken at our Single Touch Payroll Session in December 2017.

Click here

Wage Easy End of Year Procedures 20232023-06-20T08:22:55+08:00

The attached document will assist you with your Wage Easy End of Year for Payroll 2022/2023.

Wage Easy end of year payroll notes 2023

Please contact our support desk [email protected] or via phone 9470 9922.

 

Tips for Wage Easy2018-01-19T15:50:11+08:00

Tips for Wage Easy – see attached document

Click here to download

Crystal Report Writer

Crystal Forms – Header Sub-report Customisation2018-01-22T04:19:46+08:00

This link will take you to the document for Crystal Forms – Header Sub-report Customisation

Crystal Forms – Header Subreport Customisations

How do I add one of my own Crystal reports to a Triumph menu?2018-01-19T07:50:49+08:00

You can simply and easily run your own Crystal Reports directly from the Triumph Accounting menus. Create a report (eg.. myreport.rpt) and save it in the RPT directory under TRIUMPH. Use the Maintain User Options (S-M-M) to define a new menu option and just put the name of your report e.g. myreport.rpt in the Target field (no directory path required). The system will look for the .rpt extension to determine if it needs to call the Crystal Runtime Engine. Note for Crystal Report Writers – Triumph will automatically work out the locations of the tables, so the same report can be used for multiple companies. Please refer to downloadable document attached for step by step instructions.

Click here to download

Is there any way of fitting more fields across the page?2017-12-06T12:15:34+08:00
Since Crystal Reports is page oriented, you can only place as much information horizontally as can fit on a page. The printer and the printer options determine the size of the page. Most standard printers can handle paper up to legal size which yields, at most, 14 inches.

Many people use Crystal to export information to Excel. They have no intention of actually printing to paper, but they are subject to the same limitations as if they were.

A good work-around is to install an HP Designjet 3500CP printer. When you select the 54 by 76 paper size and set it landscape, you get 74 inches of horizontal space.

In addition, you can squeeze more information into your report by using the smallest font you can stand.

I have re-installed Crystal and get a message asking for a Microsoft Access Password.2017-12-06T12:13:40+08:00
Note that this answer applies to Crystal version 8 or 8.5.

You need an updated version of the data flex connectivity Kit that allows Crystal to talk to Triumph.

On the web go to ftp.dataaccess.com Follow this down to pub/products/connectivity/crystal/archive . On this screen you will see a file called DFCRW2.0.0.38.exe . Download this then run it. It will install the kit – you will need your original serial numbers and keys to register it.

Once you have installed it, remember that you need to go into C:\Windows\Crystal and replace the p2bdfapi.dll (which will be version 38) with the version 28 file that is in c:\ProgramFiles\vdf7/bin

How to install the Dataflex Connectivity Kit for Crystal2017-12-06T12:12:39+08:00
Note that this answer applies to Crystal version 8 or 8.5.

You need an updated version of the data flex connectivity Kit that allows Crystal to talk to Triumph.

On the web go to ftp.dataaccess.com Follow this down to pub/products/connectivity/crystal/archive . On this screen you will see a file called DFCRW2.0.0.38.exe . Download this then run it. It will install the kit – you will need your original serial numbers and keys to register it.

Once you have installed it, remember that you need to go into C:\Windows\Crystal and replace the p2bdfapi.dll (which will be version 38) with the version 28 file that is in c:\ProgramFiles\vdf7/bin

How can you format a report to have multiple columns in the details sections?2017-12-06T12:11:15+08:00
To format the details section to display in mulitiple columns:

1. On the ‘Format’ Menu, click ‘Section’. This opens the Section Expert dialog box.

2. On the ‘Sections’ list, Click the details section.

3. On the ‘Common’ tab, select the ‘format with multiple columns’ option. A new tab called ‘Layout’ appears.

4. On the ‘Layout’ tab, specify the formatting for the columns:

* Enter the width of the column in the ‘Width’ box, (you can set the height by dragging the section borders in the Design view of the report)

* Enter the space between labels going across the page in the ‘Horizontal gap’ box

* Enter the space between labels going down the page in the ‘Vertical gap’ box.

* Selet the printing direction, Across then Down or Down then Across.

* If the report is grouped, and you would like the group headers and footers to display in multiple column format as well, select the option ‘format groups with multiple columns’.

5. Click ‘OK’ to return to the report. The report now displays the details in multiple columns.

MYOB

What do I need to know in relation to MYOB cloud accounting and security?2018-03-28T05:59:24+08:00

What is accounting in the cloud?

Accounting software with a ‘cloud’ component enables accounting data to be stored securely off-site on servers managed by an external provider. This means you can access up-to-date files remotely from anywhere, in real time.

What are the benefits of cloud accounting?

Working in the cloud gives you the flexibility to work from anywhere, anytime. Your files are ‘live’ so are always kept current and up to date. Cloud technology allows you to store and share your files safely online rather than using less secure methods like email or storage devices. With a MYOB AccountRight subscription, shared files can be worked on at the same time by unlimited authorised users.

What’s the difference between browser-based and cloud-based software?

Browser-based software runs on internet browsers such as Internet Explorer® or Google Chrome™ and requires an internet connection to work. Cloud-based software is accessible online but your files or library is also made available on your local computer. no need to rely on your internet connection.

You have the flexibility to store your files: In the cloud where users can access the most recent files – the most accessible and safe way to store them

  • On your computer’s hard drive or local server.

What security measures are in cloud computing?

A MYOB AccountRight subscription uses a secure gateway which only grants access to pre-authorised users. You can store and share your files safely online rather than using less secure methods like email or storage devices. MYOB has worked closely with Microsoft® to design an online architecture solution which meets industry best practice standards.

Do MYOB’s cloud servers have enough storage capacity?

The Windows Azure infrastructure is designed to dynamically expand as demand increases. This means it has almost infinite capacity to store company data files so you never have to worry about storage space.

Who owns the data?

Ownership of the data always remains with the person who subscribed to MYOB AccountRight.

Is my data at risk if it’s stored offshore and something happens to that country?

Your data is backed up every day, and in the unlikely event of an incident your files will be replicated and saved. This system backs up files locally as well as onto servers in another location. Our storage and restoration infrastructure was designed to best practice standards in conjunction with Microsoft.

Where will my data be stored?

Your company files are stored in Australia on servers in Microsoft’s secure data hosting centres.

How do I control access to my data?

Files hosted on MYOB AccountRight are managed and accessed through my.MYOB. Only authorised users and administrators can access your information.

What if I lose my internet connection?

MYOB AccountRight allows you to view a read-only copy of your Company File so you can continue working without an internet connection.

How does anywhere access apply to my accountant or bookkeeper?

MYOB AccountRight allows you to invite your staff, accountant or bookkeeper to access your accounts in the cloud and collaborate on your data, wherever they are. An audit trail gives you a record of which authorised user has accessed your data and what they’ve done in that time.

What happens to anywhere access if I cancel my MYOB AccountRight subscription?

You can only access and maintain your accounts online if you have a subscription to MYOB AccountRight. If you do decide to cancel your subscription, your data becomes read only.

 

 

What do I need to know in regards to Bank Feeds and MYOB ?2018-03-28T05:32:49+08:00

 

Do I need a MYOB AccountRight subscription to access bank feeds?

Yes. A MYOB AccountRight subscription gives you access to bank feeds. This includes unlimited bank accounts and transactions, in accordance with our fair use policy.

Do I need to provide my online banking username and password?

To set up bank feeds, you need to complete a MYOB BankLink authority form including your name and account details to give MYOB BankLink permission to access your bank account transactions on your behalf.

How secure are bank feeds?

Bank feeds uses your written authority for MYOB BankLink to collect your bank transactions. MYOB BankLink ensures your data is transmitted safely and securely using systems audited regularly to comply with industry standards (PCI). MYOB BankLink do not have access to your online banking and you retain full control over your bank feeds.

How often are bank feeds updated in MYOB AccountRight?

Once you’ve set up bank feeds, both debit and credit card transactions can be imported as soon as MYOB BankLink is notified by your bank. This can differ depending on your financial institution.

How long does it take to set up bank feeds?

Setting up bank feeds takes two to three days for major banks and up to two weeks for credit unions and building societies.

How do I manage my bank feeds?

You can manage your bank feeds and add new accounts at any time using the Manage Bank Feeds option in AccountRight or through my.MYOB.

How do I view and match my bank transactions?

AccountRight includes a Match Transactions window that displays a list of your bank transactions so you can quickly match them and reduce your data entry time.

How do I get my bank transactions?

Once your bank account is linked, bank feeds drops your banking transactions straight into AccountRight. AccountRight will keep a record of all your bank feeds data if you need to reference where you’ve allocated previous transactions.

How do I match bank feeds to my transactions?

Bank feeds uses matching rules to identify possible matches between banking data and the transactions recorded in AccountRight. The matching process is transparent and you have the ability to approve or change any matches.

What if I make a mistake when matching my transactions?

You can easily change transaction details prior to completing the bank reconciliation. If you’ve done the bank reconciliation, the transaction matching error can be cancelled and re-entered.

What if I don’t have a transaction entered for the transaction from my bank?

Manually entering bank transactions from your paper statements can be time consuming. Bank feeds allows you to quickly add a transaction from your banking data, so you don’t need to enter the data yourself.

Can I set rules for regular transactions?

Bank feeds allows you to apply auto-coding rules to the transactions you receive from your bank. This means AccountRight will search your bank feeds data and match transactions against the rules you set.

How does transaction matching work?

Bank feeds matches your banking transactions using a number of different variables including the date, transaction amount, name and code. If a transaction can’t be matched to these variables, you’ll have the option to find or add a new entry.

Can bank transactions be split across different bank accounts?

Bank feeds lets you define the bank accounts you apply your banking transactions to, by fixed amount or percentage. All you have to do is highlight the accounts and the transactions you’d like to split.

Do I still need to complete bank reconciliation?

Once your bank transactions have been matched to your data, you will need to complete bank reconciliation. This gives you the opportunity to review your entries and retain control over your accounting data.

Is there a limit to the number of bank accounts I can set up?

No. You have can set up an unlimited number of bank accounts and import transactions. Usage is based on agreeing to our fair use policy and bank accounts must be business bank accounts. If you have a bank account that’s registered under another business name, you’ll require an additional MYOB AccountRight subscription to obtain a separate online company file for that business.

 

Can I upgrade or downgrade to another MYOB AccountRight product?2018-03-28T05:07:57+08:00

Yes, you can upgrade or downgrade to another MYOB AccountRight product. Just ask MYOB to increase or decrease your monthly subscription amount to the relevant monthly MYOB AccountRight subscription terms and conditions.

In MYOB what happens if I currently have more than one company file?2018-03-28T05:06:43+08:00

A MYOB AccountRight Premier subscription entitles you to save two company files online. As part of your MYOB AccountRight subscription, you need to nominate an active company file to save online. If you have multiple company files, you can choose which company files you would like to store online.

If you require more than two company files to be stored online, you can purchase additional MYOB AccountRight subscriptions. A multiple company file discount applies for additional company files purchased for the same business and MYOB AccountRight product.

In MYOB what’s the difference between an online company file and a desktop company file?2018-03-28T05:01:10+08:00

With a MYOB AccountRight subscription you can save your data in the cloud or on the desktop and work anywhere, anytime. With AccountRight desktop only software (full license), your company file can only be accessed from your local computer.

How many company files come with a MYOB AccountRight subscription?2018-03-28T05:00:13+08:00

A MYOB AccountRight subscription entitles you to one online company file, so you can save your accounts in the cloud. A MYOB AccountRight Premier subscription provides two online company files.

In MYOB will I still have access to technical support for all my company files?2018-03-28T04:58:58+08:00

An MYOB AccountRight subscription provides Extended Support and software updates for all company files associated with that serial number.

To access bank feeds, have multi user access or save accounting data in the cloud for more than one company file, you will require an additional MYOB AccountRight subscription.

Is MYOB ready for Single Touch Payroll ready ?2018-03-28T04:58:15+08:00

AccountRight v. 19 users with a Subscription – the understanding is that MYOB will be offering an online STP reporting link

Essentials users -You don’t have to do anything for the moment., as Essentials will be upgraded in early 2018 to support STP.

MYOB – What if I still want to use my current version of AccountRight?2018-03-28T04:54:31+08:00

The new version of AccountRight has been completely rebuilt from the ground up so you can take advantage of the benefits of online accounting. So although the software looks similar to older versions, it does have a different process feel and upgrade.

If you wish to remain using AccountRight version 19, an MYOB AccountRight subscription will continue to provide you with Extended Support, software and compliance updates (if applicable)

MYOB – Is my data solely on the cloud or can I save a Backup?2018-03-28T04:53:35+08:00

With MYOB AccountRight is you have the choice. You have the convenience of knowing the most current version of your data is saved securely in the cloud, and the peace of mind that you can make a local backup and work on your PC whenever you like.

How do I maintain my MYOB database2017-12-06T12:23:14+08:00

Database maintenance explained

Performing regular maintenance on your company file is essential for reliable operation.

Optimising

Over time, as data is entered and deleted from a company file, particularly where transactions are deleted, blank spaces are left behind in the database, making it larger than it needs to be and requiring more resources than necessary.

The Optimisation Assistant will compact the company file, removing the blank spaces from your company file in a process similar to that performed by Disk Defragmenter on your hard disk. The Optimisation Assistant also updates what are known as company file indexes, which are lists of the order in which information is stored to facilitate retrieval.

We recommend running the Optimisation Assistant on a regular basis to make sure that your data is stored in the most efficient structure and to ensure that there are no issues within the file.  Please also run the Optimisation Assistant any time you receive an AccountRight termination error or if the program does not close down correctly.

Each time an Optimisation is completed an automatic backup is created in the same folder where company file is located and will be named yourfilename.bak

The Optimisation Assistant can be launched two ways, either from within the company file or alternatively from the software folder found in the Start menu.

To optimise the company file from within the company file, go to the File menu and choose Optimise Company File.
To optimise your company file without opening it:

  1. Go to the Windows Start Menu, choose All Programs, MYOB Premier (or the version of the software you are using), MYOB Tools then click MYOB Optimisation Assistant.

  2. Click Next then click the Find File button to select the company file you want to optimise.

  3. Click Next twice more and the optimisation will begin.

Note: Company file optimisation should only be performed locally, not across a network. Optimising across the network takes more time and increases the chance of company file corruptions. If your company file is stored on a server, we would recommend either optimising from the server or copying the file locally.

Error received during the Optimisation Assistant

When the Optimisation Assistant is running, it searches the company file for spaces within the data structure and re-orders the data. It is also a good tool to identify any company file corruptions within the file.

F9 Report Writer

What is a CMPFile Date error in F9?2018-01-19T15:45:44+08:00

All users need read/write access to the F9 installation folder.

All users also need read/write access to the following registry keys (and subkeys)

(if 64 bit) :

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Btrieve Technologies

or here (if 32 bit)

HKEY_LOCAL_MACHINE\SOFTWARE\Btrieve Technologies

The recommended settings are attached:

Note: the screenshot has “home directory” and “trace file” set to %appdata%.  Try c:\F9 and c:\F9\MKDEWE.TRA instead, or c:\F9v5 and c:\F9v5\MKDEWE.TRA  depending on what your F9 installation folder is called

Also, please ensure that the F9 installation folder has been added to the operating systems “path” variable.

If you still have problems once all this has been done please contact our help desk and we can troubleshoot further.

Recruitment

For a copy of the HR Compliance & Best Practice Checklist2018-01-25T07:45:58+08:00
For a copy of the HR Check List2018-01-25T07:45:58+08:00
For a timesheet form2018-01-25T07:45:58+08:00
For a job spec form2018-01-25T07:45:58+08:00
For an applicant application form2018-01-25T07:45:58+08:00
For a copy of the Unique Human Resources and Recruitment Solutions Tailored To Suit Your Needs2018-01-25T07:45:58+08:00

Xero

Job Keeper video and notes2020-12-17T12:36:53+08:00

A copy of our Job Keeper Presentation can be found uploaded to youtube on the following link

https://www.youtube.com/watch?v=KEJblHUn6Wo

You might also like to follow along with a copy of the powerpoint slides which can be found on this link.

JobKeeper extensio1

Xero – End of year notes payroll and accounts for 20232023-06-14T08:03:39+08:00

The below link will take you to the Xero end of year notes for 2023.

Click here

 

If I generate Sales Invoices using another system, can I import these invoices into Xero?2018-03-28T05:27:52+08:00

This can be done either manually or using the Xero API, but as previously mentioned, communicating through the API will require some development work.

What if I have a specific requirement to import regular data from one of my suppliers?2018-03-28T05:26:00+08:00

You will need to be able to communicate with the Xero API and this will require writing some code to communicate with the Xero database so data can be send securely through the web.

How many users can access Xero at the same time?2018-03-28T05:24:51+08:00

Xero can have unlimited people accessing the system at the one time.

 

What Bank feeds are currently available in Xero ?2018-03-28T05:21:12+08:00

 

There is an extensive list of banks now supported through the Yodlee Bank Feed.

Can I  subscribe to a Bank feed?

You do this within Xero and follow the instructions.

What are the benefits of the Xero Bank feeds?

Your bank transactions appear in Xero on a daily basis, so you don’t need to enter or import them.

 

 

Is Xero more secure than desktop software?2018-03-28T05:17:04+08:00

Unlike desktop applications, your data isn’t stored on your computer, so if your laptop or desktop is lost or stolen, no one can access your data without a login.  Online applications are much more secure than emailing your accounting data or giving out memory sticks with your data on it.

Is Xero secure ?2018-03-28T05:15:18+08:00

Xero’s security policies are modelled on those used by the Banks.  They use 128 bit SSL encryption, the same used for internet banking, and their servers are hosted on a tier-one hosting provider who monitors their servers and firewalls 24/7/365 at a guarded facility.

They use an external organisation to continually audit their security by conducting penetrative testing, unannounced and deliberate attacks to measure their vulnerability to outside hackers.  Data is stored on their secure servers and backed up regularly, so even if your computer is lost or stolen your data is safe.

Who is Xero targeted at?2018-03-28T05:11:00+08:00

Xero is targeted at small and medium sized business who have relatively straight forward business processes and who may be simply “making-do” with any old piece of software. 

This includes businesses who run their operation using paper-based systems and spreadsheets.  Xero is continually being improved with new features added to support its global growth. 

Xero have funding and a clear strategy to continue to develop the software into the future which can only benefit those businesses deciding to use this cloud based solution.

 

General FAQ’s