All users need read/write access to the F9 installation folder.

All users also need read/write access to the following registry keys (and subkeys)

(if 64 bit) :

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Btrieve Technologies

or here (if 32 bit)

HKEY_LOCAL_MACHINE\SOFTWARE\Btrieve Technologies

The recommended settings are attached:

Note: the screenshot has “home directory” and “trace file” set to %appdata%.  Try c:\F9 and c:\F9\MKDEWE.TRA instead, or c:\F9v5 and c:\F9v5\MKDEWE.TRA  depending on what your F9 installation folder is called

Also, please ensure that the F9 installation folder has been added to the operating systems “path” variable.

If you still have problems once all this has been done please contact our help desk and we can troubleshoot further.